Terms of service
Welcome to HC LONDON – High Fashion Luxury Goods Company by HRC Luxury Fashions Ltd.
A company registered in England and Wales. These Terms and Conditions govern your use of our website, services, and products. By visiting our website athttps://hrcluxuryfashions.com or placing an order, you agree to be bound by the following terms. Please read them carefully. If you do not agree with these terms, please do not use our site.
1. General Overview
HRC Luxury Fashions Ltd is an online retailer specializing in High Fashion Luxury Goods, including clothing, accessories, and footwear. These Terms apply to all users of the website, including customers, browsers, vendors, merchants, and content contributors. We reserve the right to refuse service to anyone for any reason at any time.
2. Eligibility and User Responsibility
By using this website, you confirm that you are at least the age of majority in your jurisdiction. If you are under the age of 18, you may only use the website under the supervision of a parent or legal guardian.
Users are responsible for ensuring that their use of the website and any transactions conducted comply with local laws and regulations. Misuse of our services, website hacking, spamming, or illegal behaviour will result in account suspension or legal action.
3. Account Creation and Security
To access certain features or services, you may need to register for an account. You are responsible for maintaining the confidentiality of your account information and password. Any activity under your account is considered your responsibility.
We reserve the right to terminate or suspend accounts suspected of unauthorized activity or fraud without notice.
4. Product Information and Pricing
All product descriptions, images, and pricing on our website are provided as accurately as possible. However, there may be instances where errors occur in product details or pricing. In such cases, we reserve the right to correct errors and revise your order accordingly or cancel it if necessary.
Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices and availability are subject to change without prior notice.
5. Orders and Payment
Placing an order on our website constitutes an offer to purchase the selected items. Orders are subject to acceptance and availability. HRC Luxury Fashions Ltd, reserves the right to refuse or cancel an order for any reason, including but not limited to:
• Product unavailability
• Errors in product information or pricing.
• Suspected fraudulent activity.
Payments must be completed at the time of purchase using the available payment methods listed at checkout. All transactions are secure and encrypted.
6. Shipping and Delivery
We aim to dispatch all orders in a timely manner. Delivery times vary depending on the customer’s location, shipping method chosen, and product availability. While we strive for timely delivery, we are not liable for delays caused by third-party courier services or external factors.
Shipping charges, if any, will be displayed at checkout. Free shipping offers may be available based on promotions or order value thresholds.
Once dispatched, you will receive a tracking number to monitor the delivery status of your package.
7. Return & Refund Policy
We want you to love your purchase. If you're not satisfied, we offer returns on eligible items. Please refer to the Refund & Return Policy for full details. Below are the highlights:
• Return Window: 7 days from the date of delivery.
• Non-returnable items: Intimate apparel, personalized/custom-made products, and jewellery (due to hygiene and safety) unless defective.
• Final Sale: Items marked as final sale or purchased at a discount cannot be returned or exchanged unless found to be faulty.
Return Process:
1. Contact our support team at +91 91368 88288 to request a return.
2. Follow the provided instructions to securely pack and ship the item.
3. Upon receipt and inspection, your refund will be processed to the original payment method within 5–7 business days.
Customers are responsible for return shipping charges unless the product is defective or the wrong item was delivered.
8. Damaged or Defective Products
If you receive an item that is damaged or defective:
• Contact us within 24 hours of delivery.
• Provide OPENING video evidence of the issue for quicker resolution.
• Depending on the situation, we will offer a full refund, replacement, or exchange at no additional cost to you.
9. Intellectual Property
All content on the website—including but not limited to product images, brand logos, graphics, videos, text, and web design—is the property of HRC Luxury Fashions Ltd or its licensors. You may not reproduce, duplicate, copy, sell, or exploit any part of the site or its content without express written permission.
Use of our name, logo, or any other proprietary information is strictly prohibited unless permitted under an authorized agreement.
10. User Content and Reviews
By submitting reviews, comments, suggestions, or other content to our site or social platforms, you grant HRC Luxury Fashions Ltd, the non-exclusive, royalty-free right to use, reproduce, and distribute such content in any media.
We reserve the right to remove content we deem inappropriate, offensive, or in violation of any law.
11. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Our data collection, use, and storage practices are outlined in our Privacy Policy. By using the site, you consent to the collection and use of your information in accordance with this policy.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of information on these sites. Accessing such sites is done at your own risk.
13. Promotions and Discounts
From time to time, HRC Luxury Fashions Ltd may run promotions or offer discounts. These offers may be subject to additional terms and conditions and may expire without prior notice. Promotions cannot be combined unless explicitly stated.
14. Limitation of Liability
To the maximum extent permitted by law, HRC Luxury Fashions Ltd, shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:
• The use or inability to use the website.
• Errors, omissions, or inaccuracies in product listings.
• Delays in shipment or lost deliveries.
• Unauthorized access to user information
You agree to indemnify and hold harmless HRC Luxury Fashions Ltd, and its affiliates from any claims, damages, or expenses arising from your use of the site.
15. Modifications to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. Continued use of the website signifies your acceptance of the updated terms.
We encourage users to regularly review this page to stay informed of any changes.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
17. Contact Information
For any queries, concerns, or support, you may contact us through the following channels:
📞 Phone/WhatsApp: +91 91368 88288
📧 Email: info@hrcluxuryfashions.com
🌐 Website: https://hrcluxuryfashions.com